WestCX Launches Agentic AI Platform to Transform Pharmacy-Patient Communication and Operational Efficiency

Published: 27 Oct 2025

Author: Precedence Research

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WestCX, a subsidiary of West Technology Group, has introduced its latest agentic Artificial Intelligence solution, aiming to transform how pharmacies interact with patients while improving internal operations. Available through WestCX’s Mosaicx and TeleVox brands, the platform uses conversational and agentic AI technologies to automate routine communications. They help improve medication adherence and reduce the administrative burdens that often overwhelm pharmacy staff.

By integrating multichannel features, the system enables pharmacies to personalize outreach via phone calls, texts, and digital notifications, ensuring patients receive timely, relevant updates on prescriptions, vaccine schedules, and refills. This AI-driven solution represents a significant leap forward in pharmacy automation. It intelligently manages repetitive inbound calls, freeing staff to focus on critical care tasks, while its agentic capabilities adjust interactions based on patient behavior and context.

From refill reminders to pickup notifications and vaccine outreach, the platform helps patients stay informed, engaged, and follow their treatment schedules. By simplifying these processes, pharmacies can operate more efficiently while also boosting patient satisfaction and involvement, creating a win-win situation for healthcare providers and patients alike.
From a broader perspective, the launch of this agentic AI solution highlights the increasing importance of AI technologies in healthcare operations. By combining advanced natural language processing with intelligent automation, WestCX is positioning pharmacies to meet growing patient expectations while managing the rising complexity of healthcare administration. As digital healthcare continues to advance, solutions like WestCX’s agentic AI will play a key role in bridging gaps between technology, providers, and patients.

Executive’s Statement:

Sam Meckey, President of WestCX, states:

Pharmacies sit at the front line of patient care, yet their teams are often stretched thin managing administrative and repetitive tasks. With this solution, those fragmented interactions become seamless and directly support critical operational metrics like improved medication adherence and reduced return-to-stock events. Patients get the right message and care at the right time, and pharmacies see stronger loyalty, higher foot traffic, and proven revenue growth.