Healthcare Gets Smarter: CareCloud Introduces stratusAI Desk Agent for Patient Access
Published: 16 Dec 2025
Author: Precedence Research
CareCloud, Inc., an enterprise that delivers AI-based healthcare technology to medical practices and health care systems in the U.S., has officially announced the full commercial release of stratusAI Desk Agent, an agentic AI-based phone receptionist. This technology enables the modernization and automation of phone-based patient interactions at scale. The new solution represents a significant innovation in addressing inbound calls and reducing long wait times in healthcare organizations.
The solution is already proving to make a significant difference in real-life healthcare scenarios. The early adopters report drastic cuts in the number of calls processed by human personnel, in response times, and in patient satisfaction. The stratusAI Desk Agent currently handles most inbound calls on behalf of various specialty practices. This allows care teams to shift their focus to patients' complex needs rather than monotonous administrative tasks.
CareCloud makes stratusAI Desk Agent a strategic growth engine for healthcare organizations experiencing rising labor costs, staffing challenges, and increased patient demand. The solution also enables scalable development without increasing front-desk staffing in proportion. This is especially appealing to multi-site practices and hospital systems. Furthermore, as healthcare continues to transition toward value-based and patient-centered care, tools such as stratusAI Desk Agent are becoming increasingly important.
Executive Statements
A. Hadi Chaudhry, Co-CEO, CareCloud
“stratusAI Desk Agent represents a major leap forward in how medical practices and hospitals engage with patients. By introducing agentic AI into patient phone interactions, we are delivering immediate, scalable access to care while significantly improving operational efficiency. This is a foundational step in our vision to build intelligent, autonomous systems that support providers and enhance the patient experience across the entire care continuum.”
Stephen Snyder, Co-CEO, CareCloud
“The full launch of stratusAI Desk Agent underscores our confidence in the platform and the strong demand we are seeing from providers nationwide. With a large and growing installed base already on our integrated platform, we believe CareCloud is uniquely positioned to lead the automation of high-volume patient access operations. This solution addresses one of the most persistent pain points in healthcare and unlocks a substantial growth opportunity for our company.”