Service Delivery Automation Companies | Forecast by 2033


07 Oct 2024

The global service delivery automation market was calculated at USD 5.15 billion in 2023 and is projected to attain around USD 53.87 billion by 2033, poised to grow at a CAGR of 26.46% during the forecast period.

Service Delivery Automation Market Statistics

Market Overview

Service delivery automation is a technology which automate human tasks in an IT or business process. Automation has crucial impact on digitally advanced company or corporation to in providing services and runts it projects, with increasing efficiency, accuracy and cost saving. Automation is tool of storing valuable and rich data, that allows for faster and sharper decision-making. Automations provides the specific responsibility for certain employee by involving that employee in process, that creates straightforward workflows. It gives accessibility to finish every step in specific period of time, such factors have increased the awareness of service delivery automation, as a result, the demand have increased.

  • In 2024, SS&C Blue Prism promised to introduce seven key automation trend which includes Strategic applications, Generative AI + intelligent automation, Digital worker-first processes, Governance and security, better user accessibility for citizen developers, and evolving from pure play to platform play.

Growth Factors

  • Companies have increased their implementation with automation technology due to quick investments return.
  • Service delivery automation market is rapidly growing due to its available access of government services due to e-governance platform for multiple users regardless of locations or physical disabilities.
  • COVID-19 pandemic has influenced growth due to rapid adaption of digital workforce.
  • The growth in development of cloud computing and other technologies are supporting the professional service automations.
  • The increased awareness of reducing cyber threats and improving safety and security are boosting the market.

Integration of Technologies to Support the Market’s Growth

The demand of high-technologies and reducing labour costs are observed to boost the growth of service delivery automation market. Additionally, global market is projected to witness positive impact due to automation service delivery, that offers high-quality services at all time. Offshore labour arbitrage driving the demand of modern business process management (BPM) that further increasing the global market growth. Moreover, robotic gantry systems, enabling faster and more accurate operate have capability of precise and repeatable movements.

However, even though automated system can result in long-term cost advantages, it still costs the significant investments expense. Automation requires entails cost for purchase of software and equipment, staff training and process improvements. Security challenge can be another one restraint of service delivery automation market growth.

However, market key players are contributing to make the solution for reducing cost by reducing the advance innovation in software and infrastructures. As per demand organizations can scale their automation capabilities to increase resources use and effectiveness in operational.

Service Delivery Automation Market Top Companies

  • Automation Anywhere Inc.
  • Celaton Limited.
  • Blue Prism
  • Exilant Technologies Private Limited.
  • UiPath.
  • Nice Systems
  • Xerox Holding Corporation
  • Genfour Ltd.
  • IPsoft.
  • Openspan Inc.

Recent Developments

Innovation by Xerox Corporation in market

Company Name Xerox Holding Corporation
Headquarters Norwalk, Connecticut, U.S.
Recent Developments In October 2023, data automation services, Xerox® FreeFlow® Vision, was launched by Xerox Corporation, at PRINTING United Expo 2023 in Atlanta.

Contribution by UiPath in market growth

Company Name Patra corporation
Headquarters El Dorado Hills, California, US
Recent Developments In June 2024, Patra Corporation launched its first-to-market PolicyCheckingAI to a self-service version, which offers the access of AI capabilities to brokers and all size agencies.

Regional Insights

Asia Pacific dominated the global market in 2024 with increasing demand of automation by large and medium-sized businesses. The region is leading market due to numerous government initiatives are promoting the use of digital technology and automation. China holds the largest share in the market. increasing population, enhancing economic scenario, and growing disposable income, are projected to drive the market growth in country in coming years.

  • In April 2024, Xiangcheng District of Suzhou have reached with fast delivery companies like Yunda Express, STO Express, and SF Express. Xiangcheng District stood forward in automation delivery sector by conducting 41 autonomous delivery vehicles, that are delivers around 14,000 parcels daily.

North America is projected as fastest growing region in service delivery automation market growth due to adaption of AI and ML, which made easier availability of automation for various projects. Region is expected to made rapid growth in coming years due to business process automations are being solutions for numerous enterprises, which holds significant elements of market. For example, the chatbots for accelerate customer query handling methods, creating breakthrough in automation solution application, and being time-saving and cost-effective solution, is being rapidly adopted by numerous BFSI companies in region.

  • In March 2023, data science teams who use Amazon SageMaker, and end-to-end machine learning (ML) service was introduced by UiPath, that was expected to combine with novel machine learning models into business processes with UiPath regardless any intricate coding or manual labours.

In order to improve efficiency and profitability, generative artificial intelligence (AI)-powered solution for automating and modernizing commercial processes was introduced by Kyndryl, a US based company, in January 2024.

Market Potential and Opportunities

Automated ticketing, change management methods, issue response are managing the enhance IT services. Focuses on automating cloud-based process such scaling, provision, resource management, these services held the future of the service delivery automation market. IT services have capacity of handling system integration, report creation, and data entry. Increasing effectiveness, speed, and accuracy by using automation is the amin focus of the IT field process automation.

Additionally, market is expected to expand due to increased preference of cloud-based solutions. Companies can rapidly scale-up or down their automation capabilities in response to demand by using cloud-based solutions, without need of paying upfront costs for hardware or infrastructure. Cloud infrastructure can help companies for reducing the cos associated with on-site located systems and software maintaining. Moreover, pay-as-you-go option in service delivery automation market have potential toward cost control.

Retailers like Amazon’s warehouse robots expected to expand the service delivery market in future. Due to increased online orders industries are focusing on to reduce the delivery time for better consumer experience. The robots like Amazon’s warehouse can efficient for heavy lifting, transportation, package retrieval. Additionally, availability of facilities like e-commerce industries for task like one-day delivery services are more likely to open doors for market growth in coming years.

Service Delivery Automation Market Highlights

Report Attribute Key Statistics
Market Revenue in 2024 USD 6.51 billion
Market Revenue by 2033 USD 53.87 billion
CAGR 26.46%
Quantitative Units Revenue in USD million/billion, Volume in units
Largest Market Asia Pacific
Base Year 2023
Regions Covered North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa

Service Delivery Automation Market News

  • In January 2023, new opportunities for CX, WFM, and digital transformation were opened due to the partnership of NICE and Cognizant. The aim of partnership was to reduce the gap between extraordinary delivery experiences of organizations and recent customers’ expectations from services. This partnership future boosts the future of services like WFO, AI, Analytics, and Digital Self-Service offerings, and focus on how industries continue interest and interaction with consumers.
  • In May 2024, Japan has provided the 'Fujitsu PROGRESSION' for its citizens with the successful modernization automation solution, the goal, Fujitsu is to successfully moved legacy systems to the Fujitsu mainframe, GS21 Series, due raising on a track record of above 50 global use cases.

Market Segmentation

By Type

  • IT Process Automation
  • Business Process Automation

By Application

  • BFSI
  • IT
  • Telecommunication & Media
  • Travel
  • Hospitality & Transportation
  • Retail & Consumer Goods
  • Healthcare & Pharmaceuticals
  • Manufacturing & Logistics
  • Others

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