Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Ownership Procurement Analysis 

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Business Process Outsourcing Market 

5.1. COVID-19 Landscape: Business Process Outsourcing Industry Impact

5.2. COVID 19 - Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Business Process Outsourcing Market, By Service Type

8.1. Business Process Outsourcing Market, by Service Type, 2023-2032

8.1.1. Finance & Accounting

8.1.1.1. Market Revenue and Forecast (2020-2032)

8.1.2. Human Resource

8.1.2.1. Market Revenue and Forecast (2020-2032)

8.1.3. KPO

8.1.3.1. Market Revenue and Forecast (2020-2032)

8.1.4. Procurement

8.1.4.1. Market Revenue and Forecast (2020-2032)

8.1.5. Customer Services

8.1.5.1. Market Revenue and Forecast (2020-2032)

8.1.6. Others

8.1.6.1. Market Revenue and Forecast (2020-2032)

Chapter 9. Global Business Process Outsourcing Market, By End Use Type

9.1. Business Process Outsourcing Market, by End Use Type, 2023-2032

9.1.1. BFSI

9.1.1.1. Market Revenue and Forecast (2020-2032)

9.1.2. Healthcare

9.1.2.1. Market Revenue and Forecast (2020-2032)

9.1.3. Manufacturing

9.1.3.1. Market Revenue and Forecast (2020-2032)

9.1.4. IT & Telecommunications

9.1.4.1. Market Revenue and Forecast (2020-2032)

9.1.5. Retail

9.1.5.1. Market Revenue and Forecast (2020-2032)

9.1.6. Others

9.1.6.1. Market Revenue and Forecast (2020-2032)

Chapter 10. Global Business Process Outsourcing Market, By Outsourcing Type 

10.1. Business Process Outsourcing Market, by Outsourcing Type, 2023-2032

10.1.1. Offsource

10.1.1.1. Market Revenue and Forecast (2020-2032)

10.1.2. Nearshore Onshore

10.1.2.1. Market Revenue and Forecast (2020-2032)

Chapter 11. Global Business Process Outsourcing Market, By Deployment Type

11.1. Business Process Outsourcing Market, by Deployment Type, 2023-2032

11.1.1. Cloud

11.1.1.1. Market Revenue and Forecast (2020-2032)

11.1.2. On Premise

11.1.2.1. Market Revenue and Forecast (2020-2032)

Chapter 12. Global Business Process Outsourcing Market, By Organization

12.1. Business Process Outsourcing Market, by Organization, 2023-2032

12.1.1. Large Enterprises

12.1.1.1. Market Revenue and Forecast (2020-2032)

12.1.2. SMEs

12.1.2.1. Market Revenue and Forecast (2020-2032)

Chapter 13. Global Business Process Outsourcing Market, By Ownership

13.1. Business Process Outsourcing Market, by End Use Type, 2023-2032

13.1.1. Captive

13.1.1.1. Market Revenue and Forecast (2020-2032)

13.1.2. Third Party

13.1.2.1. Market Revenue and Forecast (2020-2032)

Chapter 14. Global Business Process Outsourcing  Market, Regional Estimates and Trend Forecast

14.1. North America

14.1.1. Market Revenue and Forecast, by Service (2020-2032)

14.1.2. Market Revenue and Forecast, by End Use (2020-2032)

14.1.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.1.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.1.5. Market Revenue and Forecast, by Organization (2020-2032)

14.1.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.1.7. U.S.

14.1.7.1. Market Revenue and Forecast, by Service (2020-2032)

14.1.7.2. Market Revenue and Forecast, by End Use (2020-2032)

14.1.7.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.1.7.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.1.8. Market Revenue and Forecast, by Organization (2020-2032)

14.1.8.1. Market Revenue and Forecast, by Ownership (2020-2032) 

14.1.9. Rest of North America

14.1.9.1. Market Revenue and Forecast, by Service (2020-2032)

14.1.9.2. Market Revenue and Forecast, by End Use (2020-2032)

14.1.9.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.1.9.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.1.10. Market Revenue and Forecast, by Organization (2020-2032)

14.1.11. Market Revenue and Forecast, by Ownership (2020-2032)

14.1.11.1.

14.2. Europe

14.2.1. Market Revenue and Forecast, by Service (2020-2032)

14.2.2. Market Revenue and Forecast, by End Use (2020-2032)

14.2.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.2.4. Market Revenue and Forecast, by Deployment (2020-2032) 

14.2.5. Market Revenue and Forecast, by Organization (2020-2032)

14.2.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.2.7.

14.2.8. UK

14.2.8.1. Market Revenue and Forecast, by Service (2020-2032)

14.2.8.2. Market Revenue and Forecast, by End Use (2020-2032)

14.2.8.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.2.9. Market Revenue and Forecast, by Deployment (2020-2032) 

14.2.10. Market Revenue and Forecast, by Organization (2020-2032)

14.2.10.1. Market Revenue and Forecast, by Ownership (2020-2032) 

14.2.11. Germany

14.2.11.1. Market Revenue and Forecast, by Service (2020-2032)

14.2.11.2. Market Revenue and Forecast, by End Use (2020-2032)

14.2.11.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.2.12. Market Revenue and Forecast, by Deployment (2020-2032)

14.2.13. Market Revenue and Forecast, by Organization (2020-2032)

14.2.14. Market Revenue and Forecast, by Ownership (2020-2032)

14.2.14.1.

14.2.15. France

14.2.15.1. Market Revenue and Forecast, by Service (2020-2032)

14.2.15.2. Market Revenue and Forecast, by End Use (2020-2032)

14.2.15.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.2.15.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.2.16. Market Revenue and Forecast, by Organization (2020-2032)

14.2.16.1. Market Revenue and Forecast, by Ownership (2020-2032)

14.2.17. Rest of Europe

14.2.17.1. Market Revenue and Forecast, by Service (2020-2032)

14.2.17.2. Market Revenue and Forecast, by End Use (2020-2032)

14.2.17.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.2.17.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.2.18. Market Revenue and Forecast, by Organization (2020-2032)

14.2.18.1. Market Revenue and Forecast, by Ownership (2020-2032)

14.3. APAC

14.3.1. Market Revenue and Forecast, by Service (2020-2032)

14.3.2. Market Revenue and Forecast, by End Use (2020-2032)

14.3.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.3.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.3.5. Market Revenue and Forecast, by Organization (2020-2032)

14.3.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.3.7. India

14.3.7.1. Market Revenue and Forecast, by Service (2020-2032)

14.3.7.2. Market Revenue and Forecast, by End Use (2020-2032)

14.3.7.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.3.7.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.3.8. Market Revenue and Forecast, by Organization (2020-2032)

14.3.9. Market Revenue and Forecast, by Ownership (2020-2032)

14.3.10. China

14.3.10.1. Market Revenue and Forecast, by Service (2020-2032)

14.3.10.2. Market Revenue and Forecast, by End Use (2020-2032)

14.3.10.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.3.10.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.3.11. Market Revenue and Forecast, by Organization (2020-2032)

14.3.11.1. Market Revenue and Forecast, by Ownership (2020-2032)

14.3.12. Japan

14.3.12.1. Market Revenue and Forecast, by Service (2020-2032)

14.3.12.2. Market Revenue and Forecast, by End Use (2020-2032)

14.3.12.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.3.12.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.3.12.5. Market Revenue and Forecast, by Organization (2020-2032)

14.3.12.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.3.13. Rest of APAC

14.3.13.1. Market Revenue and Forecast, by Service (2020-2032)

14.3.13.2. Market Revenue and Forecast, by End Use (2020-2032)

14.3.13.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.3.13.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.3.13.5. Market Revenue and Forecast, by Organization (2020-2032)

14.3.13.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.4. MEA

14.4.1. Market Revenue and Forecast, by Service (2020-2032)

14.4.2. Market Revenue and Forecast, by End Use (2020-2032)

14.4.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.4.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.4.5. Market Revenue and Forecast, by Organization (2020-2032)

14.4.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.4.7. GCC

14.4.7.1. Market Revenue and Forecast, by Service (2020-2032)

14.4.7.2. Market Revenue and Forecast, by End Use (2020-2032)

14.4.7.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.4.7.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.4.8. Market Revenue and Forecast, by Organization (2020-2032)

14.4.9. Market Revenue and Forecast, by Ownership (2020-2032)

14.4.10. North Africa

14.4.10.1. Market Revenue and Forecast, by Service (2020-2032)

14.4.10.2. Market Revenue and Forecast, by End Use (2020-2032)

14.4.10.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.4.10.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.4.11. Market Revenue and Forecast, by Organization (2020-2032)

14.4.12. Market Revenue and Forecast, by Ownership (2020-2032)

14.4.13. South Africa

14.4.13.1. Market Revenue and Forecast, by Service (2020-2032)

14.4.13.2. Market Revenue and Forecast, by End Use (2020-2032)

14.4.13.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.4.13.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.4.13.5. Market Revenue and Forecast, by Organization (2020-2032)

14.4.13.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.4.14. Rest of MEA

14.4.14.1. Market Revenue and Forecast, by Service (2020-2032)

14.4.14.2. Market Revenue and Forecast, by End Use (2020-2032)

14.4.14.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.4.14.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.4.14.5. Market Revenue and Forecast, by Organization (2020-2032)

14.4.14.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.5. Latin America

14.5.1. Market Revenue and Forecast, by Service (2020-2032)

14.5.2. Market Revenue and Forecast, by End Use (2020-2032)

14.5.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.5.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.5.5. Market Revenue and Forecast, by Organization (2020-2032)

14.5.6. Market Revenue and Forecast, by Ownership (2020-2032)

14.5.7. Brazil

14.5.7.1. Market Revenue and Forecast, by Service (2020-2032)

14.5.7.2. Market Revenue and Forecast, by End Use (2020-2032)

14.5.7.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.5.7.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.5.8. Market Revenue and Forecast, by Organization (2020-2032)

14.5.8.1. Market Revenue and Forecast, by Ownership (2020-2032)

14.5.9. Rest of LATAM

14.5.9.1. Market Revenue and Forecast, by Service (2020-2032)

14.5.9.2. Market Revenue and Forecast, by End Use (2020-2032)

14.5.9.3. Market Revenue and Forecast, by Outsourcing (2020-2032)

14.5.9.4. Market Revenue and Forecast, by Deployment (2020-2032)

14.5.9.5. Market Revenue and Forecast, by Organization (2020-2032)

14.5.9.6. Market Revenue and Forecast, by Ownership (2020-2032)

Chapter 15. Company Profiles

15.1. Tech Mahindra Limited

15.1.1. Company Overview

15.1.2. Product Offerings

15.1.3. Financial Performance

15.1.4. Recent Initiatives

15.2. HCL Technologies Limited

15.2.1. Company Overview

15.2.2. Product Offerings

15.2.3. Financial Performance

15.2.4. Recent Initiatives

15.3. Tata Consultancy Services Limited

15.3.1. Company Overview

15.3.2. Product Offerings

15.3.3. Financial Performance

15.3.4. Recent Initiatives

15.4. IBM Corporation

15.4.1. Company Overview

15.4.2. Product Offerings

15.4.3. Financial Performance

15.4.4. Recent Initiatives

15.5. Wipro Limited

15.5.1. Company Overview

15.5.2. Product Offerings

15.5.3. Financial Performance

15.5.4. Recent Initiatives

15.6. NCR Corporation

15.6.1. Company Overview

15.6.2. Product Offerings

15.6.3. Financial Performance

15.6.4. Recent Initiatives

15.7. Infosys Limited

15.7.1. Company Overview

15.7.2. Product Offerings

15.7.3. Financial Performance

15.7.4. Recent Initiatives

15.8. Invensis Technologies Pvt. Ltd

15.8.1. Company Overview

15.8.2. Product Offerings

15.8.3. Financial Performance

15.8.4. Recent Initiatives

15.9. Unity Communications

15.9.1. Company Overview

15.9.2. Product Offerings

15.9.3. Financial Performance

15.9.4. Recent Initiatives

15.10. Plaxonic Technologies

15.10.1. Company Overview

15.10.2. Product Offerings

15.10.3. Financial Performance

15.10.4. Recent Initiatives

Chapter 16. Research Methodology

16.1. Primary Research

16.2. Secondary Research

16.3. Assumptions

Chapter 17. Appendix

17.1. About Us

17.2. Glossary of Terms