Case Management Software Top Companies - Recent Developments, Business Strategy, Deal Strategy, Patent Strategy, Benchmarking and Management Outlook

Case Management Software Top Companies and Market Size Analysis

The global case management software market size was evaluated at USD 7.42 billion in 2023 and is expected to hit around USD 21.64 billion by 2033, growing at a CAGR of 11.30% from 2024 to 2034. The top companies in case management software market are IBM, AINS, LLC, DBA OPUS, Appian, Hyland Software, Inc., Microsoft, Newgen Software Technologies Limited, Pegasystems Inc., Salesforce, Inc., SAS Institute Inc., ServiceNow, and Others.

Market Report Coverage

Case Management Software Lead Manufacturers

• IBM
• AINS, LLC, DBA OPUS
• Appian
• Hyland Software, Inc.
• Microsoft
• Newgen Software Technologies Limited
• Pegasystems Inc.
• Salesforce, Inc.
• SAS Institute Inc.
• ServiceNow

Latest Announcements by Industry Leaders

• In March 2024, Appian introduced the Appian Case Management Studio.  This is an AI-powered, modular designer that empowers users to construct case management applications that fit the organization perfectly within a short duration. It enables work teams to incorporate case data, systems, and people into core business operations, client interfacing or employee identification, and compliance bodies’ processes. 

Recent Developments

• In September 2024, REcore introduced new and improved compliance case management and task/issue tracking products for the MLS. These innovative tools are now online and accessible to all MLSs and other real estate bodies together with the REcenterhub environment a major step up in vital compliance and internal processes administered by today’s structured groups of real estate specialists.
• In June 2024, Quinte Financial Technologies (Quinte), which specializes in being an expert technology services provider to the FIs or banks worldwide, started using its case management platform to help FIs with increasing volumes of disputes and frauds.
• In November 2023, the U.S.-based software company ServiceNow partnered with AWS to enhance case management by linking its Customer Service Management (CSM) platform with Amazon Connect. This collaboration seeks to assist companies in optimizing contact center functions by utilizing AWS AI capabilities within ServiceNow processes.

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