Clearwave Launches AI-driven Patient Engagement Platform: An Agentic Workforce for the Industry Most Physical Work

Clearwave's AI agents mechanize the whole patient journey, responding to phone calls, scheduling, examining patients in, confirming eligibility, assembling payments, and handling communiqué on one end-to-end agentic stage. With the launch of its unified AI Patient Engagement Platform, Clearwave shifts patient engagement past a decade of fragmented services toward a single agentic workforce that automates the work, rather than software that simply supports staff, works rapidly.

That distinction is why Clearwave clients remove the most administrative work of any patient engagement platform. One platform substituting as many as ten-point services removes integrated gaps, consolidates vendors, unifies information, and reduces the administrative load that makes patient engagement costly to manage.

The launch is backed by multi-million-dollar spending in AI-based product advancement, speeding up Clearwave's roadmap to fuel automated results for consumers in each step of the patient journey.

One Platform: AI Agents that Deliver Practice ROI

The AI Patient Engagement Platform organizes a coordinated workforce of eight AI agents to absorb the administrative work that traditionally falls on managerial staff. Every agent is supplied through Clearwave, with deep solutions management technology and EHR integrations that keep information flowing where practices require it:

• Voice Agent: responds to inbound phone calls, books, confirms, cancels, and reschedules meetings.
• Scheduling Agent: Fills the schedule through phone, online, Google, and call center.
• Eligibility Agent: Runs real-time checks in the 900+ payers, systematizing verification.
• Healthcare Intake Agent: Confirms healthcare information collection before patient arrivals.
• Pre-Registration Agent: Captures demographics and consents beforehand the visit.
• Check-In Agent: Automates check-in in under two minutes.
• Payments Agent: Gathers co-pay, past-due balances, and credit card surcharge dues.
• Outreach Agent: Informs patients, saves schedules from filling up, and reduces no-shows.

Proven Impact at Scale

Medical care companies using the Clearwave AI Patient Engagement Platform see measurable outcomes in operations, revenue, and staffing:

• 63% Faster call resolution, allowing lower average call handle time than the four-minute norm for a human call center agent.
• 33% Drop in call center expenses, lets agents automate routine calls and allows staff to engage with more challenging inquiries.
• 89% Drop in staff workloads, freeing front-office teams from repetitive administrative work.
• 50% Lowering in no-show rates, keeps offers schedules full and increases revenue.
• 154% Boost in collections, helps industry leading denial rates of <4.5%.
• 86% reduction in training time, automates and clears work instead of supplementary staff.

"For two decades, hundreds of healthcare organizations have partnered with Clearwave to automate tedious administrative tasks and improve patient experiences. We're proud of this history; it's the leverage point that accelerates the next chapter of AI Patient Engagement. Achieving true success needs more than 'AI hype' - it needs Clearwave's special healthcare knowledge, data, staff training, ruleset, and workflow experience - combined with leading R&D. As a result, we're now offering AI agents that let organizations grow without adding complexity or headcount," said Mike Coffey, Chief Executive Officer at Clearwave. "The patient population isn't getting any younger or shrinking, and hiring staff isn't getting any easier. Our platform turns these overwhelming workloads into real-time, automated outcomes across the entire patient journey, eliminating more administrative work than any other platform in the industry. This is what AI leadership in patient engagement looks like: real history, real collabration with clients, real results, all at real scale."

Clearwave AI Patient Engagement Already at Scale

Clearwave Voice Agent: Clearwave's Voice Agent mechanizes more than 50,000 patient calls per month at an average of 90 seconds per call, with zero hold times or missed calls. By captivating on high call volumes separately, Clearwave Voice AI lets front-office teams serve patients significantly without adding staff.

Clearwave Check-In Agent & Pre-Registration Agent: What started as a check-in kiosk 10 years ago is now growing into a workforce of online and in-office agents that automate 150 million patient visits/year. These agents drive seamless handoffs with solutions management technology and EHRs, surge payment capture, and ask dynamic questions, all with unique automation workflows in mind.

Clearwave Scheduling Agent: Advanced out of a need to handle the most complex provider scheduling needs, while also automating eligibility verification at the time of scheduling, Clearwave's Scheduling Agent automates millions of appointments each year. The agent is powered by best-in-class scheduling features like patient attainment analytics, waitlists, Google Business incorporation, reschedule automation, and AI-driven provider schedule optimization.

According to Towards Healthcare, the AI in patient engagement market is projected to grow significantly, with estimates indicating the market size will increase from USD 10.91 billion in 2026 to approximately USD 61.73 billion by 2035, expanding at a CAGR of 21.24% from 2026 to 2035.  Artificial intelligence (AI) is shifting medicine by enhancing the precision and effectiveness of clinical decision-making, reducing diagnostic errors, and allowing tailored management plans. AI-driven technologies, like machine learning, deep learning, and natural language processing, allow healthcare practitioners to evaluate massive volumes of patient information, find complicated patterns, and create evidence-driven predictions. Radiology, pathology, cardiology, and cancer are the specialties that benefit the most from these abilities.

About Clearwave

Clearwave is the AI Patient Engagement Platform for medical care companies that automates the patient journey from the first call to the final payment. Clearwave's agentic workforce takes on the physical work behind scheduling, phone calls, check-in, eligibility, collections, and communications, delivering operational effectiveness at each step alongside the effortless experience patients expect. By freeing front-office staff from the work that traditionally falls on them, Clearwave agents support solution reclaim staff time, capturing significant revenue and lowering no-shows, while supplying the rapid, convenient experience patients are accustomed to in their daily lives. Trusted by 5,000+ specialty solutions and top-ranked health systems nationwide, seeing five-star patient reviews each day.

About Great Hill Partners

Founded in 1998, Great Hill is a private equity organization targeting investments of $100 million to $750 million in high-growth organizations in the financial solutions, medical care, technology, business services, and customer sectors. With offices in Boston and London, Great Hill has raised funds with over $19 billion in commitments and invested in more than 100 companies since 1998, establishing an extensive track record of building long-term collaboration with entrepreneurs and offering flexible resources to support middle-market organizations' scale. Great Hill has been recognized for its industry leadership, ranking in the top 5 of HEC Paris-Dow Jones' Mid-Market, Large Buyout, and Upper Mid-Market Performance Ranking lists for five consecutive years (2021–2025).

A recent report by Towards Healthcare highlights that the AI in Patient Engagement Market is growing, as Artificial intelligence is making the patient experience more personalized and interactive while also rendering information more accessible. AI allows targeted treatment technology based on patient-specific information, enabling medical care professionals to customize therapy to specific requirements. By assessing genetic data, healthcare history, imaging information, and real-time patient monitoring, AI enhances decision-making, drug selection, and treatment results.