MedPlus Launches Online Pharmacy Service in Delhi-NCR

MedPlus Health Solution launched its omnichannel e-commerce platform, "Click. Pick & Save," expanding its online pharmacy processes to the Delhi-NCR region.

MedPlus, the pharmacy retail space, launched its e-commerce service, such as Click Pick & Save, in Delhi and the NCR area. The solution is available in all the top metro regions of the country except Mumbai. The organization, with an investment of Rs 100 crore, plans to expand its retail network of stores to over 400 stores in the imminent years.

Dr Madhukar Gangadi, Founder and CEO of MedPlus Health Services, said, Delhi and NCR are one of the most vibrant and significant markets for any business and are all geared up to explore the opportunity the region provides. Consumers are looking to set up over 400MedPlus stores in the region over the next several years and invest over 100 crore to increase operations here. Speaking about the online pharmacy business in the region, MedPlus online pharmacy solutions Click Pick & Save is the most convenient, reliable, and trusted online service for purchasing therapeutics. The site is informative and educational as it carries important data related to medicines, their applications, and adverse effects, empowering buyers to get empowered.

The clients can log onto www.medplusmart.com or use the MedPlus application to search for over 100,000 therapeutics and read significant facts related to their application, side effects, precautions to be taken, and compare alternative branded and generic medicines. The solution enables consumers to book their medicines online and either pick them up from a nearby Medplus store after presenting the prescription to the pharmacist, or have them delivered home if they upload their prescription online.

The solution was first introduced in Hyderabad in March this year, and is also available in Bengaluru, Chennai, Kolkata, and Bhubaneswar. Orders for medicines during regular business hours are made available to consumers within 3 to 4 hours in most regions. Customers who have challenges reading their prescriptions just upload the prescription to the website, whereupon MedPlus customer care contacts the customer and facilitates the order placement. The consumer receives an SMS when the order is ready for pick-up or for delivery.

According to Towards Healthcare, the e-pharmacy market is projected to experience significant growth, with estimates suggesting the market size will increase from USD 131.43 billion in 2026 to approximately USD 517.16 billion by 2035, expand at a CAGR of 16.44% between 2026 and 2035. E-pharmacy services have the potential to significantly enhance medical care access and convenience for patients. Nevertheless, they also pose government, ethical, and logistical challenges that must be tackled to realize their full potential while safeguarding patient safety and information security. The constant development of e-pharmacy services plays a significant role in shaping the future of healthcare delivery and access. E-pharmacy is a digital health services which supports pharmacists and improves the overall delivery of medical care services. This solution significantly digitalizes the operations of a pharmacy, from inventory to sales, prescriptions, and reporting. An electronic pharmacy technology monitors stock levels in real-time and manages medicines’ expiry dates and batch numbers. This ground-breaking technology sends automatic alerts for low stock or expiring products.  E-pharmacy confirms that the right patient receives the right therapeutics in the right dose at the appropriate time.

About MedPlus

MedPlus Health Services Ltd. is a prominent retail pharmaceutical organization in India, working a large-scale network of pharmacy stores and diagnostic centers. Recognized for its focus on offering authentic medicines and wellness products, the organization leverages a technology-based supply chain to improve operational effectiveness. It follows a cluster-driven store expansion approach to build high brand visibility and hyperlocal delivery abilities, catering to both acute and chronic healthcare requirements. It maintains a strong omnichannel presence, providing 2-hour delivery in major clusters. The organization’s hyperlocal model enables it to solve the chronic healthcare segment (estimated at 37% of the market) more effectively than online-only competitors. Medplus operates on a pharmacy-led retail model, integrating private label products to drive higher margins. It utilizes a "cluster-based" approach where a high density of stores in a specific area reduces delivery costs and customer acquisition costs.

A recent report by Towards Healthcare highlights that the e-pharmacy market is growing, as E-pharmacy will play a major role in streamlining chronic ailments, and with the initiatives of the Government, its facilities will be accessible to unreserved regions. It is cheaper compared to traditional pharmacies and helps to acquire the necessary medication with relative ease. The online availability and accessibility of medicines has brought a revolution in the health sector. With the internet being an essential part of our lives, even pharmacies have begun to move to online portals. E-pharmacies offer several advantages, including improved accessibility, reduced travel time and cost, and enhanced therapeutic adherence via automated refill reminders. E-pharmacy solutions have transformed the way consumers access significant medication and healthcare products.