Hexnode unveils Hexnode Synapse, bringing agentic orchestration to IT and security operations

In September 2026, Hexnode launched Hexnode Synapse, thus adding an AI orchestration layer to its IT and security software. The system is designed to manage requests, alerts and events across multiple enterprise tools rather than within a single product. Synapse works across Hexnode's endpoint management, identity and threat detection products and links to external systems including ServiceNow, Zendesk, Microsoft Entra ID and BambooHR.

The launch targeted a long-standing issue in corporate IT operations: staff often move between separate consoles in order to complete a single task. In areas such as employee onboarding, access changes and threat response, this can mean a series of manual handoffs between identity systems, devices, support desks and HR platforms.

According to Hexnode, Synapse uses specialist AI agents to handle different categories of work. The initial set includes a Device Agent for diagnostics, compliance and provisioning through Hexnode UEM; an Identity Agent for access and account work through Hexnode IdP; and a Threat Agent for triage, investigation and containment through Hexnode XDR.

Administrators will also be able to configure custom agents for their own tools and knowledge sources, allowing firms to extend workflows beyond Hexnode's built-in software stack into other systems already used by IT and security teams.

Impact on the AI Market

Hexnode Synapse uses guardrails, the admin-defined limits on what an agent can ever do on its own, together with action-level approval gates and a traceable execution history to keep agent actions under human control. Sensitive actions, such as a device wipe, endpoint isolation, or privileged access change, are routed to a named approver before execution. Every autonomous or approved action is recorded in the Execution Centre. IT and security teams can also browse and export this history, further turning an audit into a download rather than a multi-week evidence hunt.

• Device Agent: Supports root-cause diagnostics, compliance-drift remediation, patch and vulnerability remediation, and device provisioning.
• Identity Agent: Supports access requests, identity lifecycle operations, role changes, and account-related tasks.
• Threat Agent: Supports alert triage, threat investigation, and containment.

Impact on the Artificial Intelligence for IT Operations Platform Market

The global artificial intelligence for IT operations platform market size accounted for USD 17.43 billion in 2025 and is predicted to increase from USD 20.55 billion in 2026 to approximately USD 87.53 billion by 2035, expanding at a CAGR of 17.51% from 2026 to 2035.

According to Precedence Research, the market for artificial intelligence operations platforms is being driven by reasons including the rising connectivity in IT operations, the growing need for image recognition systems, and increased data expansion. A possibility is presented by the procurement of cutting-edge technology by expanding big market corporations. Artificial intelligence for IT operations (AIOps) usage is also expanding as systems grow more complex as a result of rising data volume and device intelligence. The increased global use of cloud computing is also encouraging the automation of these processes. As more businesses move to the cloud, it is predicted that the need for artificial intelligence for IT operations (AIOps) solutions will rise.

With the rapid proliferation of technology and the adoption of cloud computing, virtualization, containerization, and distributed systems, IT infrastructures have become more complex and dynamic. AIOps platforms help organizations manage this complexity by providing real-time insights, automation, and predictive analytics to optimize IT operations.