Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis 

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Chatbot Market 

5.1. COVID-19 Landscape: Chatbot Industry Impact

5.2. COVID 19 - Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Chatbot Market, By End User

8.1. Chatbot Market, by End User, 2023-2032

8.1.1. Small Enterprises

8.1.1.1. Market Revenue and Forecast (2020-2032)

8.1.2. Medium Enterprises

8.1.2.1. Market Revenue and Forecast (2020-2032)

8.1.3. Large Enterprises

8.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 9. Global Chatbot Market, By Application

9.1. Chatbot Market, by Application, 2023-2032

9.1.1. Bots for Service

9.1.1.1. Market Revenue and Forecast (2020-2032)

9.1.2. Bots For social media

9.1.2.1. Market Revenue and Forecast (2020-2032)

9.1.3. Bots For Payments/Order Processing

9.1.3.1. Market Revenue and Forecast (2020-2032)

9.1.4. Bots For Marketing

9.1.4.1. Market Revenue and Forecast (2020-2032)

9.1.5. Others

9.1.5.1. Market Revenue and Forecast (2020-2032)

Chapter 10. Global Chatbot Market, By Type 

10.1. Chatbot Market, by Type, 2023-2032

10.1.1. Standalone

10.1.1.1. Market Revenue and Forecast (2020-2032)

10.1.2. Web-based

10.1.2.1. Market Revenue and Forecast (2020-2032)

10.1.3. Messenger-based/Third Party

10.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 11. Global Chatbot Market, By Product

11.1. Chatbot Market, by Product, 2023-2032

11.1.1. Artificial Intelligence

11.1.1.1. Market Revenue and Forecast (2020-2032)

11.1.2. Marketing

11.1.2.1. Market Revenue and Forecast (2020-2032)

11.1.3. Human Intelligence

11.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 12. Global Chatbot Market, By Vertical

12.1. Chatbot Market, by Vertical, 2023-2032

12.1.1. Healthcare

12.1.1.1. Market Revenue and Forecast (2020-2032)

12.1.2. Retail

12.1.2.1. Market Revenue and Forecast (2020-2032)

12.1.3. Banking, Financial Services and Insurance (BFSI)

12.1.3.1. Market Revenue and Forecast (2020-2032)

12.1.4. Media and Entertainment

12.1.4.1. Market Revenue and Forecast (2020-2032)

12.1.5. Travel & Tourism

12.1.5.1. Market Revenue and Forecast (2020-2032)

12.1.6. E-commerce

12.1.6.1. Market Revenue and Forecast (2020-2032)

12.1.7. Others

12.1.7.1. Market Revenue and Forecast (2020-2032)

Chapter 13. Global Chatbot Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.6.5. Market Revenue and Forecast, by Vertical (2020-2032) 

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.7.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.7.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.7.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.7.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.2. Europe

13.2.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.4. Market Revenue and Forecast, by Product (2020-2032) 

13.2.5. Market Revenue and Forecast, by Vertical (2020-2032) 

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.7. Market Revenue and Forecast, by Product (2020-2032) 

13.2.8. Market Revenue and Forecast, by Vertical (2020-2032) 

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.9.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.9.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.10. Market Revenue and Forecast, by Product (2020-2032)

13.2.11. Market Revenue and Forecast, by Vertical (2020-2032)

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.12.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.12.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.12.4. Market Revenue and Forecast, by Product (2020-2032)

13.2.13. Market Revenue and Forecast, by Vertical (2020-2032)

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.14.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.14.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.14.4. Market Revenue and Forecast, by Product (2020-2032)

13.2.15. Market Revenue and Forecast, by Vertical (2020-2032)

13.3. APAC

13.3.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.9. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.10.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.10.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.10.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.10.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.11.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.11.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.11.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.11.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4. MEA

13.4.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.9. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.10.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.10.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.10.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.10.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.11.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.11.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.11.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.11.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.5. Latin America

13.5.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.8.5. Market Revenue and Forecast, by Vertical (2020-2032)

Chapter 14. Company Profiles

14.1. IBM Corporation

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. Google

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Microsoft

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. AWS

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Oracle

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Acuvate

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Aivo

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Artificial Solutions

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Botsify Inc

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. Creative Virtual Ltd.

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms