1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
3.1. Market Snapshot
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
5.1. COVID-19 Landscape: Conversational AI Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
8.1. Conversational AI Market, by Component
8.1.1. Solutions
8.1.1.1. Market Revenue and Forecast
8.1.2. Managed Services
8.1.2.1. Market Revenue and Forecast
8.1.3. Professional Services
8.1.3.1. Market Revenue and Forecast
9.1. Conversational AI Market, by Type
9.1.1. Chatbots
9.1.1.1. Market Revenue and Forecast
9.1.2. Intelligent Virtual Assistant (IVA)
9.1.2.1. Market Revenue and Forecast
10.1. Conversational AI Market, by Deployment
10.1.1. On-premises
10.1.1.1. Market Revenue and Forecast
10.1.2. Cloud
10.1.2.1. Market Revenue and Forecast
11.1. Conversational AI Market, by Technology
11.1.1. Natural Language Processing (NLP)
11.1.1.1. Market Revenue and Forecast
11.1.2. ML and Deep Learning
11.1.2.1. Market Revenue and Forecast
11.1.3. Automatic Speech Recognition (ASR)
11.1.3.1. Market Revenue and Forecast
12.1. Conversational AI Market, by End User
12.1.1. BFSI
12.1.1.1. Market Revenue and Forecast
12.1.2. Healthcare
12.1.2.1. Market Revenue and Forecast
12.1.3. IT & Telecom
12.1.3.1. Market Revenue and Forecast
12.1.4. Retail & eCommerce
12.1.4.1. Market Revenue and Forecast
12.1.5. Education
12.1.5.1. Market Revenue and Forecast
12.1.6. Media & Entertainment
12.1.6.1. Market Revenue and Forecast
12.1.7. Automotive
12.1.7.1. Market Revenue and Forecast
12.1.8. Others
12.1.8.1. Market Revenue and Forecast
13.1. North America
13.1.1. Market Revenue and Forecast, by Component
13.1.2. Market Revenue and Forecast, by Type
13.1.3. Market Revenue and Forecast, by Deployment
13.1.4. Market Revenue and Forecast, by Technology
13.1.5. Market Revenue and Forecast, by End User
13.1.6. U.S.
13.1.6.1. Market Revenue and Forecast, by Component
13.1.6.2. Market Revenue and Forecast, by Type
13.1.6.3. Market Revenue and Forecast, by Deployment
13.1.6.4. Market Revenue and Forecast, by Technology
13.1.6.5. Market Revenue and Forecast, by End User
13.1.7. Rest of North America
13.1.7.1. Market Revenue and Forecast, by Component
13.1.7.2. Market Revenue and Forecast, by Type
13.1.7.3. Market Revenue and Forecast, by Deployment
13.1.7.4. Market Revenue and Forecast, by Technology
13.1.7.5. Market Revenue and Forecast, by End User
13.2. Europe
13.2.1. Market Revenue and Forecast, by Component
13.2.2. Market Revenue and Forecast, by Type
13.2.3. Market Revenue and Forecast, by Deployment
13.2.4. Market Revenue and Forecast, by Technology
13.2.5. Market Revenue and Forecast, by End User
13.2.6. UK
13.2.6.1. Market Revenue and Forecast, by Component
13.2.6.2. Market Revenue and Forecast, by Type
13.2.6.3. Market Revenue and Forecast, by Deployment
13.2.7. Market Revenue and Forecast, by Technology
13.2.8. Market Revenue and Forecast, by End User
13.2.9. Germany
13.2.9.1. Market Revenue and Forecast, by Component
13.2.9.2. Market Revenue and Forecast, by Type
13.2.9.3. Market Revenue and Forecast, by Deployment
13.2.10. Market Revenue and Forecast, by Technology
13.2.11. Market Revenue and Forecast, by End User
13.2.12. France
13.2.12.1. Market Revenue and Forecast, by Component
13.2.12.2. Market Revenue and Forecast, by Type
13.2.12.3. Market Revenue and Forecast, by Deployment
13.2.12.4. Market Revenue and Forecast, by Technology
13.2.13. Market Revenue and Forecast, by End User
13.2.14. Rest of Europe
13.2.14.1. Market Revenue and Forecast, by Component
13.2.14.2. Market Revenue and Forecast, by Type
13.2.14.3. Market Revenue and Forecast, by Deployment
13.2.14.4. Market Revenue and Forecast, by Technology
13.2.15. Market Revenue and Forecast, by End User
13.3. APAC
13.3.1. Market Revenue and Forecast, by Component
13.3.2. Market Revenue and Forecast, by Type
13.3.3. Market Revenue and Forecast, by Deployment
13.3.4. Market Revenue and Forecast, by Technology
13.3.5. Market Revenue and Forecast, by End User
13.3.6. India
13.3.6.1. Market Revenue and Forecast, by Component
13.3.6.2. Market Revenue and Forecast, by Type
13.3.6.3. Market Revenue and Forecast, by Deployment
13.3.6.4. Market Revenue and Forecast, by Technology
13.3.7. Market Revenue and Forecast, by End User
13.3.8. China
13.3.8.1. Market Revenue and Forecast, by Component
13.3.8.2. Market Revenue and Forecast, by Type
13.3.8.3. Market Revenue and Forecast, by Deployment
13.3.8.4. Market Revenue and Forecast, by Technology
13.3.9. Market Revenue and Forecast, by End User
13.3.10. Japan
13.3.10.1. Market Revenue and Forecast, by Component
13.3.10.2. Market Revenue and Forecast, by Type
13.3.10.3. Market Revenue and Forecast, by Deployment
13.3.10.4. Market Revenue and Forecast, by Technology
13.3.10.5. Market Revenue and Forecast, by End User
13.3.11. Rest of APAC
13.3.11.1. Market Revenue and Forecast, by Component
13.3.11.2. Market Revenue and Forecast, by Type
13.3.11.3. Market Revenue and Forecast, by Deployment
13.3.11.4. Market Revenue and Forecast, by Technology
13.3.11.5. Market Revenue and Forecast, by End User
13.4. MEA
13.4.1. Market Revenue and Forecast, by Component
13.4.2. Market Revenue and Forecast, by Type
13.4.3. Market Revenue and Forecast, by Deployment
13.4.4. Market Revenue and Forecast, by Technology
13.4.5. Market Revenue and Forecast, by End User
13.4.6. GCC
13.4.6.1. Market Revenue and Forecast, by Component
13.4.6.2. Market Revenue and Forecast, by Type
13.4.6.3. Market Revenue and Forecast, by Deployment
13.4.6.4. Market Revenue and Forecast, by Technology
13.4.7. Market Revenue and Forecast, by End User
13.4.8. North Africa
13.4.8.1. Market Revenue and Forecast, by Component
13.4.8.2. Market Revenue and Forecast, by Type
13.4.8.3. Market Revenue and Forecast, by Deployment
13.4.8.4. Market Revenue and Forecast, by Technology
13.4.9. Market Revenue and Forecast, by End User
13.4.10. South Africa
13.4.10.1. Market Revenue and Forecast, by Component
13.4.10.2. Market Revenue and Forecast, by Type
13.4.10.3. Market Revenue and Forecast, by Deployment
13.4.10.4. Market Revenue and Forecast, by Technology
13.4.10.5. Market Revenue and Forecast, by End User
13.4.11. Rest of MEA
13.4.11.1. Market Revenue and Forecast, by Component
13.4.11.2. Market Revenue and Forecast, by Type
13.4.11.3. Market Revenue and Forecast, by Deployment
13.4.11.4. Market Revenue and Forecast, by Technology
13.4.11.5. Market Revenue and Forecast, by End User
13.5. Latin America
13.5.1. Market Revenue and Forecast, by Component
13.5.2. Market Revenue and Forecast, by Type
13.5.3. Market Revenue and Forecast, by Deployment
13.5.4. Market Revenue and Forecast, by Technology
13.5.5. Market Revenue and Forecast, by End User
13.5.6. Brazil
13.5.6.1. Market Revenue and Forecast, by Component
13.5.6.2. Market Revenue and Forecast, by Type
13.5.6.3. Market Revenue and Forecast, by Deployment
13.5.6.4. Market Revenue and Forecast, by Technology
13.5.7. Market Revenue and Forecast, by End User
13.5.8. Rest of LATAM
13.5.8.1. Market Revenue and Forecast, by Component
13.5.8.2. Market Revenue and Forecast, by Type
13.5.8.3. Market Revenue and Forecast, by Deployment
13.5.8.4. Market Revenue and Forecast, by Technology
13.5.8.5. Market Revenue and Forecast, by End User
14.1. Oracle
14.1.1. Company Overview
14.1.2. Product Offerings
14.1.3. Financial Performance
14.1.4. Recent Initiatives
14.2. IBM
14.2.1. Company Overview
14.2.2. Product Offerings
14.2.3. Financial Performance
14.2.4. Recent Initiatives
14.3. Amazon Web Services, Inc.
14.3.1. Company Overview
14.3.2. Product Offerings
14.3.3. Financial Performance
14.3.4. Recent Initiatives
14.4. Microsoft
14.4.1. Company Overview
14.4.2. Product Offerings
14.4.3. Financial Performance
14.4.4. Recent Initiatives
14.5. Avaamo
14.5.1. Company Overview
14.5.2. Product Offerings
14.5.3. Financial Performance
14.5.4. Recent Initiatives
14.6. Nuance Communications, Inc.
14.6.1. Company Overview
14.6.2. Product Offerings
14.6.3. Financial Performance
14.6.4. Recent Initiatives
14.7. FIS
14.7.1. Company Overview
14.7.2. Product Offerings
14.7.3. Financial Performance
14.7.4. Recent Initiatives
14.8. SAP SE
14.8.1. Company Overview
14.8.2. Product Offerings
14.8.3. Financial Performance
14.8.4. Recent Initiatives
14.9. Artificial Solutions
14.9.1. Company Overview
14.9.2. Product Offerings
14.9.3. Financial Performance
14.9.4. Recent Initiatives
14.10. Kore.ai, Inc.
14.10.1. Company Overview
14.10.2. Product Offerings
14.10.3. Financial Performance
14.10.4. Recent Initiatives
15.1. Primary Research
15.2. Secondary Research
15.3. Assumptions
16.1. About Us
16.2. Glossary of Terms
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