Infosys and Citizens Financial Group Announce AI Innovation Hub in Bengaluru
Published: 31 Mar 2026
Author: Precedence Research
Infosys, a global leader in next-generation digital services and consulting, and Citizens Financial Group, a financial services company, announced the launch of an AI-first Innovation Hub in Bengaluru, India. The hub is aimed at accelerating Citizens’ use of cutting-edge AI technologies in their business processes and customer service delivery. The hub will enable the development of secure and scalable AI-based solutions for banking, enterprise analytics and advisory services.
Driving AI in Enterprise Banking
The AI-first Innovation Hub utilizes Infosys’ strengths in AI platforms, cloud and security, coupled with Citizens’ expertise in banking. This launch is aimed at developing and deploying AI models for increasing efficiency, automation, and enabling intelligent customer-centric services. The areas of focus for the hub are risk analytics, customer advisory and decision-making models.
Michael Ruttledge, CIO, Citizens Financial Group, stated, “The AI-first Innovation Hub is a significant step in Citizens’ long-term strategy of embedding AI at the core of our business. The partnership with Infosys will enable us to co-create AI-based solutions for delivering personalized and data-driven banking services for our clients, ensuring better compliance and operational efficiency.
The applied AI in finance market size was calculated at USD 14.82 billion in 2025 and is predicted to increase from USD 17.80 billion in 2026 to approximately USD 92.53 billion by 2035, expanding at a CAGR of 20.10% from 2026 to 2035 as the demand grows for quicker fraud discovery and intelligent investment decisions.
Industry Impact and Outlook
This Bengaluru hub will enable Citizens and Infosys to rapidly prototype and scale AI applications for the global financial services industry. This is a reflection of the increased trend where financial services organizations are building specialized centers for innovation in AI technologies. These innovation centers help them modernize processes, improve cybersecurity, and make better decisions in retail, commercial, and enterprise banking.
This is a strategic move towards financial services transformation through AI, where financial services organizations will be able to leverage advanced technology platforms with domain expertise. Citizens chose this location due to the presence of significant AI and engineering talent in the city. Infosys and Citizens are developing a model for collaborative enterprise AI development that will positively impact financial service operations globally.
A recent report by Precedence Research highlights that the applied AI in finance market is benefiting from advancements in AI-driven analytics, machine learning and intelligent cybersecurity solutions that increase efficiency and minimize risks.