Delivery Hero Launched the Ultimate AI Teammate for Local Shops

In August 2026, Delivery Hero launched its new agentic AI assistant that can autonomously develop and implement personalized growth strategies through promotions and ads, respond to customer reviews, and improve menu updates, letting the AI seamlessly boost sales while saving them time.

Inside Its New Agentic AI Assistant

Shop and restaurant owners use WhatsApp chats with text, voice notes, and images to get help from the assistant. The assistant can also make suggestions on its own if the owner allows it. Once the owner approves a recommendation, the assistant can directly implement the changes, giving fast results and letting owners focus on their daily business work.

Your Smart AI Assistant Can Do This

• Spot weak sales by finding low-selling items and updating their photos or text.
• Grow your business by launching ads and deals based on local trends.
• Reply to reviews using smart insights to write fast and helpful messages.
• Fix product pages with clear data taken straight from customer feedback.
• Get easy advice through regular updates that show you how to do better.

Expert Opinion

Built on advanced language models, the assistant won't make any changes without explicit consent, learning from rejected suggestions to better align with the owner's demands. Johannes Bruder, Chief Product Officer at Delivery Hero, emphasized that this tool helps small business owners grow without adding to their workload, acting on their behalf once approved.

Owners like Othman from Bahraini Kabab in Dubai appreciate the assistant's ability to identify opportunities for improvement while maintaining control over decisions. Since its launch, the AI assistant has supported over 40,000 restaurants, leading to an impressive 15% increase in orders for users like Glovo.

This is part of Delivery Hero’s broader strategy to harness AI for enhancing food and grocery delivery services, making the overall process more efficient and effective.

Impact on the Food and Beverages Industry

This launch positively impacts the food and beverage industry by moving AI from passive text generation to autonomous, direct execution. It also tackles small-business burnout by analyzing data, drafting responses, and executing approved changes for early users.

Autonomous AI tools transform the food and beverage industry by improving revenue and efficiency through managing sales promotions, optimizing underperforming menus, and handling customer reputation management automatically. These systems analyze local demand and competitor data to launch targeted ads and promotions. They also flag poor sellers to update descriptions, process feedback, and draft review responses, saving owners’ time while enhancing conversion rates.

This further supports the industry by resolving industry hurdles like time scarcity, eliminating heavy dashboard work by functioning entirely inside a messaging app they already use. Connecting the expertise gap while maintaining human control, requiring explicit, one-tap human approval before implementing any strategy changes.

Impact on the Agentic AI Industry

The global agentic AI market size is valued at USD 7.55 billion in 2025 and is predicted to increase from USD 10.86 billion in 2026 to approximately USD 199.05 billion by 2034, expanding at a CAGR of 43.84% from 2025 to 2035.

According to Precedence Research, this launch impacts the industry by shifting it beyond passive advice to autonomously executing approved growth strategies, boosting customer orders across early rollouts, and also connecting a major enterprise-to-SME gap in the agentic AI industry.

This offers a copilot to autonomous actors by proving that AI can safely execute end-to-end tasks rather than just drafting text. Tangible commercial ROI delivers a verified increase in customer orders by establishing a concrete financial metric for agentic tools. It rapidly scales agentic utility to over 40,000 small, non-tech-savvy neighborhood vendors worldwide at mainstream SMB scale.

This further addresses industry limitations by mitigating friction and drop-off. By operating inside WhatsApp through text, voice, and images, the system eliminates desktop dashboard drop-offs. It also ensures safety with a human-in-the-loop requirement that requires explicit owner approval for actions, and it adapts to user intent by learning from rejected suggestions to match each business style.

About Delivery Hero

Founded in 2011 and headquartered in Berlin, Delivery Hero is a German multinational platform operating in roughly 65 countries across four continents. It also connects consumers, local shops, and riders through regional networks like talabat, foodpanda, and Glovo, shifting from traditional meal deliveries to provide ultra-fast quick commerce and specialized inventory.

The company combines around 800 centrally located Dmarts with integrated vendor tools and extended logistics for everyday retail and pharmaceuticals, driven by the mission to deliver anything fast. Its major goal is to transform its mobile platforms into all-in-one everyday apps for modern convenience.