Unified Communications Market (By Product: Hosted, On-premise; By Solution: Instant and Unified Messaging, Audio and Video Conferencing, IP Telephony, Contact Centre, Mobility, Others; By Organization Size: SMEs, Large Enterprises; By End Use: Enterprises, Education, Government, Healthcare, Energy and Utilities, IT and Telecom, Retail, BFSI, Aerospace and Defence, Others) - Global Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2022 – 2030


The global unified communications market size was valued at US$ 89.58 billion in 2021 and it is expected to surpass around US$ 385.21 billion by 2030 with a remarkable CAGR of 18% from 2022 to 2030.

Unified Communications Market Size 2021 to 2030

Growth Factors

One of the prominent factors driving the growth of global unified communications market is the growing penetration of mobile devices and gadgets on a large scale. The unified communications solutions can be easily used through mobile devices. In several organizations, bring your own device (BYOD) concept is gaining traction. This factor is driving the growth of global unified communications market over the forecast period.

The communication is regarded as a complex process, but the utilization of unified communications platforms is simplifying the communication process in various organizations. Thus, this factor is creating demand for unified communications in the global market. The installation, operating, and maintenance costs are low for unified communications. As a result, all of these factors are providing growth prospects for the unified communications in the global market.

On the other hand, the growing concerns regarding data security and privacy are hindering the growth of global unified communications market. The data through unified communications platforms can be hacked easily. The data of enterprises and organizations are very confidential in nature. Thus, this information needs to be secured properly. As a result, this factor is restricting the growth of global unified communications market over the projected period.

The growth of global unified communications market is attributed to the growing government initiatives and activities for the deployment of unified communications platforms across diverse sectors. The government is also collaborating with players and organizations operating in global unified communications market. This collaboration is trying to create awareness regarding unified communications in the market.

In addition, technological developments and adoption of digital platforms across every vertical of industries are creating new opportunities for the growth of global unified communications market. Moreover, rapid urbanization and industrialization are also propelling the expansion and development of global unified communications market.

Report Scope of the Unified Communications Market

Report Coverage Details
Market Size by 2030 USD 385.21 Billion
Growth Rate from 2022 to 2030

CAGR of 18%

Europe Market Share in 2021 50%
On-premise Segment Market Share in 2021 51%
Base Year 2021
Forecast Period 2022 to 2030
Segments Covered Product, Solution, End Use, Organization Size, Geography
Companies Mentioned Zoom, Google,  Cisco, Microsoft, LogMeln, Fuze, Avaya, RingCentral, Windstream Intellectual Property Services, Alcatel-Lucent Enterprise

 

Product Insights

The on-premise segment dominated the market in 2021 with revenue hare of around 51%. The on-premise unified communications are considered as traditional unified communications solution for different types of enterprises. The on-premise unified communications do not require good amount of internet connection. However, this type of unified communications platform is quite expensive as compared to other types.

Unified Communications Market Share, By Product, 2021 (%)

The hosted unified communications segment is expected to grow at a fastest rate during forecast period. The hosted unified communications are installed and operated at low costs. This factor is driving the demand for hosted unified communications in the market. The hosted unified communications can be operated with single digital platform.

Solution Insights

The instant and unified messaging segment accounted 35% market share in 2021. The instant and unified messaging allows enterprises to communicate and engage with clients and employees at a rapid pace. The increase in smartphone penetration is driving the growth of instant and unified messaging segment.

The audio and video conferencing segment is expected to witness strong growth during the forecast period. The audio and video conferencing had gained traction over a period of time. The adoption of 5G technology is paving way for the growth of the segment. Moreover, international client calls have become easy due to audio and video conferencing unified communications.

Organization Size Insights

The large enterprises segment dominated the unified communications market in 2021 and garnered market share of around 80%. The large information technology (IT) firms require communication platform with advanced features. This helps them to work with more efficiency and effectiveness. The large enterprises contain number of departments. Here, communication is the biggest problem. Thus, the adoption of unified communications platforms is helping large enterprises to communicate effectively.

Unified Communications Market Share, By Organization, 2021 (%)

The small and medium sized enterprises (SMEs) segment is fastest growing segment of the unified communications market in 2021. The adoption of unified communications solutions and platforms by small and medium sized enterprises (SMEs) has increased over a period of time. The advanced features of unified communications platforms such as tracking caller’s history and details are creating growth prospects for unified communications for small and medium sized enterprises (SMEs).

End Use Insights

The enterprises segment hit 50% revenue share in 2021. The number of remote workers has increased on a large scale. The enterprises require advanced level of communications platform for it. This is possible due to the adoption of unified communications platform for large and medium sized enterprises. In addition, audio and video conferencing is driving the growth of unified communications market for enterprises all over the globe.

The government segment is fastest growing segment of the unified communications market in 2021. The government is taking constant efforts for the deployment of unified communications in remote offices and branches. The adoption of unified communications solutions in government sector has tried to remove communication gap. The government is also investing heavily for the adoption of unified communications platforms and solutions all around the world.

Region Insights

Europe dominated the unified communications market in 2021 with 36% revenue share. The UK dominated the unified communications market in Europe region. The growth of unified communications market in Europe region is being driven by the existence of major market players operating in unified communications market. In addition, small and large enterprises are also installing digital platforms for communication. This factor is driving demand for unified communications in European market. 

Unified Communication Market Share, By Region, 2020 (%)

Asia-Pacific is expected to develop at the fastest rate during the forecast period. The technological advancements and adoption of cloud-based solutions are driving the growth of unified communications market in Asia-Pacific region. In addition, government of India, China, Japan, Australia, and New Zealand are taking constant efforts for the promotion of digital platforms. Moreover, the concept of e-learning and distance learning are also boosting the demand for unified communications in the region. All of these factors are propelling the growth of unified communications market in Asia-Pacific region.

Key Developments

  • Verizon Communications Inc. declared the acquisition of BlueJeans Network, an unfied communications platform used for all enterprises in April 2020. Verizon’s holistic unified communications portfolio will benefit from the purchase. The meeting platform of BlueJeans will mostly be integrated with Verizon’s unified communications as a service company.
  • Avaya Inc. established a strategic relationship with RingCentral Inc., a supplier of communication solutions based in the U.S., in October 2019. The goal of the agreement was to use both organization’s experience to develop UCaaS products together.
  • Comcast bought Blueface, a multinational technology business established in Ireland, and a leader in unified communications systems in January 2020. Blueface’s patented and fully customized cloud voice unified communications technology will be added to Comcast business’s portfolio of business grade products, allowing enterprises to communicate more easily.

Some of the prominent players in the global unified communications market include:

  • Zoom
  • Google
  • Cisco
  • Microsoft
  • LogMeln
  • Fuze
  • Avaya
  • RingCentral
  • Windstream Intellectual Property Services
  • Alcatel-Lucent Enterprise

Segments Covered in the Report

By Product

  • Hosted
  • On-premise

By Solution

  • Instant and Unified Messaging
  • Audio and Video Conferencing
  • IP Telephony
  • Contact Centre
  • Mobility
  • Others

By Organization Size

  • SMEs
  • Large Enterprises

By End Use

  • Enterprises
  • Education
  • Government
  • Healthcare
  • Energy and Utilities
  • IT and Telecom
  • Retail
  • BFSI
  • Aerospace and Defence
  • Others

By Geography

  • North America
    • U.S.
    • Canada
  • Europe
    • U.K.
    • Germany
    • France
  • Asia-Pacific
    • China
    • India
    • Japan
    • South Korea
    • Malaysia
    • Philippines
  • Latin America
    • Brazil
    • Rest of Latin America
  • Middle East & Africa (MEA)
    • GCC
    • North Africa
    • South Africa
    • Rest of the Middle East & Africa

Frequently Asked Questions

What is the current size of unified communications market?
The global unified communications market size was reached at US$ 89.58 billion in 2021 and is anticipated to rake around US$ 385.21 billion by 2030.
The global unified communications market is expected to drive growth at a CAGR of 18% from 2022 to 2030.
The major players operating in the unified communications market are Zoom, Google, Cisco, Microsoft, LogMeln, Fuze, Avaya, RingCentral, Windstream Intellectual Property Services, and Alcatel-Lucent Enterprise.
The expanding government initiatives and actions for the deployment of unified communications platforms across various industries are credited to the growth of the global unified communications market.
Europe dominated the unified communications market in 2021 and will lead in the near future.

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